1-877-999-0155
416-515-0155
FREQUENTLY ASKED QUESTIONS
Our Clients say, "Front Runner is always my first source for training"!
Front Runner continues to provide technical writers, documentation specialists, and instructional designers the skills to work efficiently - saving both the writers and their companies time and money.
How does Front Runner Training do this?
Our instructors are industry specialists in desktop publishing, XML/DITA development, graphic design, technical writing, and eLearning. They work with the software and have 'in the trenches' expertise.
They understand where your challenges lie and are able to work with you to address those issues that you face on a day to day basis.
Where is Front Runner located?
I'm from out of town. Where do I stay?
What time do courses begin and end?
Where can I get a cup of coffee, or some lunch?
What do I need to bring with me to the course?
Do I receive additional benefits when taking training with Front Runner?
Do you provide training materials?
Can I discuss my training needs with an instructor before registering for a course?
Does Front Runner provide on-site training?
Does Front Runner have discounted Government/Non-Profit group rates?
What payment methods are available?
What if I have to cancel my attendance?
Please contact Front Runner Training with any other questions.
Just to remind you...we've moved. Front Runner is now located at:
25 Sheppard Avenue West, 3rd Floor
Toronto, ON M2N 6S6
We're in the Nestle Canada building which is on the southwest corner at Yonge and Sheppard.
We're easily accessible by subway (entrance to building from Yonge and Sheppard Subway) and the 401.
Phone: 416-515-0155
Toll-Free: 1-877-999-0155
Fax: 416-849-0437
Where to Stay
Novotel Toronto North York
3 Park Home Ave, Toronto, CA, M2N6L3
Maryam Hotel North York
170 Willowdale Ave. Toronto, ON M2N 4Y6
Timing
Front Runner courses begin at 9 a.m. and end at 4:00 p.m.
Restaurants
There are literally dozens of restaurants and cafés within a five minute walk of our facilities. Depending on your dietary needs, we can recommend many fine restaurants.
Benefits
Front Runner offers 90 days of free limited follow–up support based on the material, covered in the course, either by e-mail or phone. We reserve the right to limit the support offered to any client.
Materials
Front Runner courses include training materials created by our own instructors or written by industry leading experts.
Government/Non-Profit Group Rates
Please call for Government and non-profit pricing.
Instructor Contact
Front Runner would be happy to have our instructors contact you to discuss your training needs.
What to bring
You will receive a training manual related to the course content. We have paper and pens if you require for note taking. You are welcome to bring your laptop and any other items you need to get the most from our courses.
Payment
We request payment for training to be made at the time of registration. We accept company purchase order #'s to be included on the invoice, company cheque, money orders or certified cheques, VISA, MasterCard and AMEX.
Onsite Training
We offer competitive on-site training services in Canada, Europe and the United States of America. For more information to receive an accurate quote for your training needs, contact us at info@front-runner.com.
- Training cancelled within 14 business days prior to the course date: 25% of the total training fee.
- Training cancelled within 7 business days prior to the course date: 50% of the total training fee.
- Training cancelled less than 5 business days prior to the course date: 100% of the total training fee.
- Failure to attend a course without notification of cancellation will result in a 100% charge of the total course fee.
